​​The National Insurance Co. Ltd and NIC General Insurance Co. Ltd form part of the NIC Group and are leading insurance companies in Mauritius, providing a wide range of insurance products and services. NIC Micro Finance Co. Ltd, provides various microfinance solutions and is also a member of the NIC Group. We are looking for suitably qualified candidates for the following open position.
​​​
NIC reserves the right to invite only the best candidates for interviews for the position applied or other positions that align with their profiles, as deemed appropriate.
The Company reserves the right not to make any appointments
Manager – Credit Risk
We are looking for a skilled and analytical Credit professional to oversee the effective management of the credit underwriting, approval and monitoring functions of the Loan function. The ideal candidate will manage the credit assessment process, manage credit risk, monitor portfolio performance, and provide recommendations to management and relevant committees regarding loan approvals and portfolio management.
​Responsibilities
​
-
Assess and evaluate loan applications from individuals, corporates, SMEs, and policyholders, including review of financial statements, bank statements, credit bureau reports, and supporting documentation.
-
Conduct affordability, repayment capacity, risk grading, and overall credit assessments, and prepare comprehensive credit assessment reports and recommendations.
-
Approve credit facilities within delegated authority limits and recommend larger facilities to the appropriate approval committees.
-
Develop and maintain robust credit risk assessment methodologies while monitoring credit exposure, concentration risks, lending limits, and the Group’s risk appetite.
-
Monitor the quality and performance of the loan portfolio, including delinquency, arrears, non-performing loans, and default trends, and recommend appropriate corrective and risk mitigation measures.
-
Prepare regular portfolio quality and credit risk reports for Senior Management, the Board, and relevant committees.
-
Develop, review, and update credit policies, procedures, underwriting standards, and lending guidelines in line with regulatory requirements and industry best practices.
-
Ensure efficient and effective credit processes and contribute to the development and implementation of new lending products.
-
Ensure compliance with applicable laws, regulations, internal policies, AML and KYC requirements, and support internal and external audits relating to credit operations.
-
Prepare and submit reports and information required by Management, auditors, regulators, and Board Committees.
-
Foster a strong culture of accountability, prudent risk management, compliance, and customer service excellence.
Requirements​
​
-
Bachelor's Degree in Finance, Banking, Accounting, Economics, Business Administration, or any other related field;
-
Professional qualifications such as ACCA, CFA, MBA would be an advantage;
-
Minimum 8–10 years’ experience in credit risk management, lending, or banking operations, including 3–5 years in a managerial/supervisory role;
-
Strong knowledge in consumer lending, mortgage lending, vehicle financing, SME lending, or policy loans will be an advantage
-
Strong understanding of risk management principles and credit portfolio management;
-
Strong knowledge of credit analysis and financial statement interpretation;
-
Excellent communication, negotiation and relationship building skills; and
-
Ability to work in a fast-paced, data-driven environment.
Team Leader – Relationship Officer (Lending)
We are looking for a skilled candidate who will be responsible for generating new lending business, managing customer relationships, promoting the company's loan products, and ensuring a high level of customer satisfaction throughout the loan lifecycle. The ideal candidate will actively source new clients, identify business opportunities, assist customers with loan applications, and maintain strong relationships with policyholders, corporate clients, intermediaries, and business partners.
​Responsibilities
​
-
Promote and market the Company’s loan products, identify new business opportunities, generate leads, and contribute to the growth of the loan portfolio in line with individual and departmental targets;
-
Build and maintain strong relationships with policyholders, corporate clients, SMEs, brokers, agents, and business partners through networking, referrals, customer visits, promotional campaigns, and engagement activities;
-
Serve as the primary point of contact for loan customers, providing professional advice on financing solutions, addressing queries and complaints, and supporting customer satisfaction and retention;
-
Assist customers throughout the loan origination process, including completion of applications, collection and verification of supporting documentation, preliminary assessment of financing requirements, and follow-up of pending applications;
-
Liaise closely with the Credit Department and other relevant stakeholders to facilitate the timely processing, assessment, and approval of loan applications, while keeping customers informed of progress;
-
Manage and monitor the assigned customer portfolio, maintain regular contact with borrowers, identify early warning signs of repayment difficulties, and support collection efforts on overdue accounts where required;
-
Maintain accurate and up-to-date customer records, including customer information, interactions, applications, and related documentation;
-
Ensure compliance with Company policies, lending guidelines, regulatory requirements, AML and KYC requirements, data protection standards, and customer due diligence procedures;
-
Prepare weekly and monthly business development reports, maintain accurate sales activity records, and provide updates on business pipelines and opportunities
Requirements​
​
-
Diploma or Bachelor's Degree in Banking, Finance, Business Administration, Marketing, Economics or any such acceptable qualification in the domain;
-
Minimum 4 years' experience in sales, relationship management, banking, insurance, leasing or financial services.
-
Strong understanding and experience in lending, credit sales, insurance sales, or customer relationship management will be an advantage;
-
Excellent communication, negotiation, and interpersonal skills;
-
Experience dealing with retail, SME, or corporate clients is desirable; and
-
Ability to work in a fast-paced, data-driven environment.
Team Leader – Customer Service Officer (Lending)
We are looking for a skilled candidate who will be responsible for providing efficient, professional, and customer-focused support to clients of the Loan Department. The role serves as the first point of contact for customers, handling enquiries, assisting with loan applications, coordinating documentation, and ensuring a seamless customer experience throughout the loan process. The ideal candidate should possess excellent customer service skills, strong administrative capabilities, and the ability to provide a professional and seamless experience to customers while supporting the growth and operational efficiency of the Loan Department.
-
Serve as the first point of contact for customers visiting, calling, or contacting the Loan Department, providing accurate information and professional guidance on loan products, eligibility requirements, application procedures, and services;
-
Deliver a high standard of customer service throughout the customer journey, responding promptly to enquiries, requests, complaints, and service issues while escalating complex matters where appropriate;
-
Assist customers with the completion of loan applications, collection and verification of supporting documents, and ensure application files are complete and properly maintained prior to credit assessment;
-
Liaise with the Credit Team, Relationship Officers, and Loan Operations to facilitate the efficient processing of loan applications and keep customers informed of application progress.
-
Coordinate the preparation and execution of loan agreements and related documentation, and assist with loan disbursements and customer onboarding activities;
-
Build and maintain positive customer relationships through regular follow-ups, including post-disbursement contact, while supporting customer retention and cross-selling opportunities;
-
Assist with loan repayment reminders, follow-up of overdue accounts, and collection and recovery activities as directed by management, ensuring customer and repayment information is accurately updated;
-
Maintain accurate and up-to-date customer records in the loan management system and ensure proper filing, document retention, and record management.
-
Prepare customer correspondence, statements, loan-related documentation, departmental reports, and management information as required;
-
Support departmental audits, compliance reviews, and operational activities to ensure effective and efficient delivery of loan services;
-
Ensure compliance with Company policies and procedures, AML and KYC requirements, data protection standards, and applicable regulatory requirements, while maintaining strict confidentiality of customer and Company information;
Requirements​
​
-
Diploma or Bachelor's Degree in Business Administration, Banking, Finance, Customer Service, Marketing, or any other related field;
-
Minimum 4 years of experience in customer service, banking, insurance, financial services, or loan administration;
-
Experience in a lending environment will be an advantage;
-
Excellent communication, negotiation, and interpersonal skills;
-
Experience handling customer enquiries and administrative processes; and
-
Ability to work in a fast-paced, data-driven environment.
Project Assistant – Actuarial & Pensions
We are looking for a motivated individual to support actuarial and pension-related functions, including data analysis, reporting, and administrative support. The ideal candidate should have strong numerical and analytical skills, attention to detail, and an interest in actuarial science or pension fund operations.
Responsibilities
​
-
Assist in the valuation of insurance technical provisions;
-
Provide technical support in the implementation of IFRS 17;
-
Conduct actuarial analysis of insurance liabilities, claims experience and other data as may be applicable;
-
Assist in the preparation of reinsurance accounts;
-
Assist in the administration of group pension schemes;
-
Assist in the development of new products and pricing thereof;
-
Provide support on technical queries and quotations; and
-
Assist in the submission of regulatory and other related returns.
Requirements​
​
-
Degree in Actuarial Science or any such professional qualification acceptable;
-
At least 1 year work experience;
-
Knowledge of IFRS 17 and exposure to actuarial work related to Life and/or General Insurance will be a strong advantage.
-
Insurance and pension’s knowledge.
-
Proficient in MS Office and specialized actuarial/statistical software.
-
Good communication skills (Oral/written); and
-
Ability to work under pressure and meet tight deadlines.
Insurance Advisor (freelance) for NIC’s Branches across Mauritius
(Port Louis, Rose Hill, Vacoas, Flacq, Triolet, Mahebourg, Riv des Anguilles, Riv du Rempart and Goodlands, Rodrigues)
Responsibilities
-
Present and promote NIC’s insurance and load products to clients with a view to generate new leads and sales;
-
Develop and nurture client relationships and network;
-
Customise insurance solutions according to needs of prospective clients;
-
Generate insurance proposals and guide prospective clients on suitable options;
-
Identify new prospects and grow the existing portfolio of clients;
-
Attend to client’s needs, complaints and service requests;
-
Foster client retention and business development; and
-
Comply with NIC’s customer experience standards, policies, procedures, law and regulations.
Requirements​
​
-
SC or HSC (with a minimum pass in English and French);
-
Experience in sales and marketing;
-
Knowledge of insurance and financial products would be an advantage;
-
Comfortable to work with numbers;
-
Strong presentation and communication skills;
-
Proactive, dynamic & result oriented;
-
Full time/Part Time work at your own pace
